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Terms and Conditions

Effective date: 18 October 2025 These Terms and Conditions govern your access to and use of averis.co.uk and related services provided by SHIREDON LIMITED.

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of averis.co.uk and all related services provided by SHIREDON LIMITED.

  • The Service is operated by SHIREDON LIMITED (company number 15799662, registered office: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF).
  • These Terms form a legally binding agreement between Averis and each person who uses the Service (“you”, “User”, “Customer”).
  • By creating an account, purchasing Tokens, or generating any workout plan, course, or PDF through the Service, you confirm that you have read, understood, and agreed to these Terms.
  • If you do not agree with these Terms, you must not use the Service.

2. Definitions

  • Account – your user profile on the Service.
  • Tokens – our internal, prepaid digital credits that enable you to use specific features of the Service (e.g., plan generation, PDF export). Tokens are not cash, e-money, or financial instruments.
  • Workout Plan / Plan – any personalised or template workout program, exercise schedule, recommendations, trackers, and any related digital content generated or supplied via the Service, including PDFs.
  • Add-ons / Extras – optional paid features or modules (e.g., extended program duration, multiple goal variants, enriched analytics, nutrition companion module where available).
  • Order – a confirmed transaction to purchase Tokens and/or to redeem Tokens for Services.
  • Services – the Averis platform and its features including the fitness intake forms, AI-assisted plan generation, optional human-coach review (if available in your region/plan), PDF creation, and delivery of digital content.
  • Checkout Currency – GBP (£) or EUR (€), as selected at checkout.

3. Eligibility & Account Registration

You must be 18 years or older to use the Service. If you use the Service on behalf of a company or organisation, you confirm that you have authority to bind that entity. You must provide accurate, current information and keep your credentials secure. You are responsible for all activity under your Account. Notify us immediately of any suspected unauthorised access or security incident at info@averis.co.uk.

4. Tokens

Tokens prepay access to features of the Service and have no cash value. Tokens are non-transferable and may not be exchanged, traded, or resold. Tokens are issued after successful card payment. The current rate is displayed at the time of purchase. If a generation fails for technical reasons attributable to us, Tokens are restored automatically or via support. Tokens do not expire unless otherwise stated; inactive accounts (24 months) may be archived. Promotional or bonus Tokens may be subject to additional rules shown at the time of offer.

5. Ordering, Payment & Checkout

Accepted payment methods: Visa, Mastercard · Accepted currencies: GBP (£), EUR (€) Orders are subject to acceptance; we may refuse orders to prevent fraud or technical errors. By paying, you confirm you are authorised to use the selected card. Plans and PDFs are delivered electronically; generation time varies by system load.

6. Delivery of Digital Content (Workout Plans, AI Outputs & Courses)

The Service provides digital content only. No physical goods are shipped. Delivery occurs when the requested digital content (including AI-generated workout plans, personalised programs, online courses, PDFs, or other digital materials) is successfully generated or made available in your Account. Once processing is complete, the digital content becomes available for viewing, access, or download in your Account. Re-downloading the same Output does not consume additional Tokens while it remains available. Digital content is delivered via your Account dashboard, secure download links, or email notifications depending on the Service type. Access depends on successful processing, system availability, and your internet connection. If processing fails due to a technical issue attributable to us, we will attempt re-processing or restore the corresponding Tokens. If you cannot access or download your digital content, contact info@averis.co.uk with your Order ID and details.

7. Cancellations, Refunds & Consumer Rights

By starting a generation, you request immediate performance and acknowledge loss of the statutory right to cancel. Unused Token top-ups may be cancelled within 14 days of purchase if unused. Used Tokens are non-refundable unless required by law. Unwarranted chargebacks may result in suspension or removal of equivalent Tokens.

8. Health, Fitness & Safety Disclaimer

Averis provides AI-generated workout plans for informational purposes only and does not provide medical advice. Consult a healthcare professional before starting any exercise program. Exercise carries risks; you accept these by using the Service.

9. Your Inputs & Acceptable Use

You must provide lawful, truthful inputs and must not misuse the Service, attempt to reverse engineer it, scrape content, disrupt operations, or circumvent technical limits.

10. Intellectual Property & Licences

The Service and its content are owned by Averis or its licensors. Upon valid redemption, you receive a personal, non-transferable licence to use your generated Plans and PDFs. You retain rights to your inputs and grant Averis a limited licence to use anonymised data for service improvement.

11. Warranties & Disclaimers

Except as expressly stated, the Service is provided “as is” and “as available.” No specific health or fitness outcome is guaranteed.

12. Limitation of Liability

Nothing limits liability for death or injury caused by negligence or fraud. Our total liability in any 12-month period shall not exceed the total amount paid for Tokens or Services. We are not liable for indirect or consequential losses.

13. Indemnity

You agree to indemnify Averis and its staff against claims or damages arising from unlawful use of the Service or violation of these Terms.

14. Data Protection & Privacy

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. By using the Service, you accept our Privacy Policy and acknowledge your data rights.

15. Third-Party Services & Links

The Service may include links or integrations with third-party services. We are not responsible for their practices or content.

16. Suspension & Termination

We may suspend or terminate access if you breach these Terms or create security or fraud risks. Upon termination, your licence to use the Service ceases.

17. Changes to the Service or Terms

We may update these Terms for legal, technical, or business reasons. Continued use constitutes acceptance of updated Terms.

18. Notices

Formal notices may be sent to info@averis.co.uk or to our registered office. We may contact you via email or in-app messages.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except where consumer law provides otherwise.

20. Miscellaneous

If any provision is found invalid, the remaining provisions remain in effect. No waiver is effective unless in writing. These Terms constitute the entire agreement between you and Averis.

21. Contact Details

  • SHIREDON LIMITED
  • Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF
  • Company number: 15799662
  • Email: info@averis.co.uk
  • Tel: +44 7441 393249